Service Centre
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| FAQs |
1. Open the storage account
2. First payment for
opening storage account
3. Storage deposit
4. What cannot be stored
5. Storage Insurance
6. Minimum monthly storage
fee
7. Handling of items
8. Book our transportation
service
9. Employing your own
transportation agent
10. Authorization
11. Change customer
information
12. PPS account setup
13. Credit card payment
14. Apply auto-pay facility
15. Storage List
16. Close the storage
account
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1.
Open the storage account
For residential customer, only Hong Kong
Resident aged 18 or above is accepted and address proof (within the
last 3 months) must be provided upon signing the storage contract. For
commercial customer, only company registered in Hong Kong having
registered address inside Hong Kong territories is accepted. Overseas
company or company registered outside Hong Kong is not accepted. Hong
Kong Storage reserves the right to accept or reject any storage. |
2.
First payment for opening storage account
Customer has to settle one month storage
fee in advance, storage deposit, transportation fee (if any), deposit
for smart card (if any) and other service charges (if any). |
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3.
Storage deposit
For storage term of one to two months,
Storage Deposit is equivalent to 1 month's storage fee. For storage
term of three months or above, Storage Deposit is equivalent to 2
months' storage fees. It cannot be used to settle any storage,
transportation or other fees. |
4.
What cannot be stored
Dangerous items (flammable, corrosive,
etc.), food, illegal items and items that release strong smell or scent
or affect other people or storage items, psychologically or physically,
are rejected. |
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5.
Storage Insurance
For maximized protection of your possessions
in storage, we offer a premium free storage insurance to all customers.
The coverage includes fire, flood, burglar, etc. The total sum insured
would be HKS 10,000.00 for each individual storage unit (maximum HKD
1,000.00 for each article)
(To purchase extra insurance coverage for
your storage, kindly contact us, or you might also contact your
insurance agent)
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6.
Minimum monthly storage fee
Minimum monthly storage fee of $100 will
be applied if the total monthly storage fee is less than $100. |
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7.
Handling of items
Click here for details |
8.
Book our transportation service
The transportation fee depends on the
destination and item quantity so please enquire us for details. |
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9.
Employing your own transportation agent
Customer may use our transportation
service or self-transportation. |
10.Authorisation
Only customers or their authorised
person can lodge or withdraw storage service (with item code). We have
the right to request customer or his / her authorised person to present
HKID card for identity verification. Customer has to fill in the
authorisation form to register his / her authorised person. |
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11.
Change customer information
Please contact our customer service
officer for corresponding procedure at hotline 2817 6486. |
12.
PPS account setup
Please call PPS Hotline 23119876. |
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13.
Credit card payment
Customers can enjoy Credit Card online
payment service to settle our bills via internet banking provided by
several banks. For details, please call the related enquiry hotline. (Click for bank
list and enquiry hotline) |
14.
Apply auto-pay facility
Please download and fill in the form
then send the original copy to our postal address. |
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15.
Storage List
For Storage Box, Outsize Storage and
Commercial Records Storage, storage list will be provided in which Hong
Kong Storage Item Code, customer reference number (if any), packing
date and storage fee are recorded for your reference. |
16.
Close the storage account
Customer may terminate the service at
any time after the minimum storage period given that 7 days' prior
notice is provided. |
