Hongkong Storage's customer can enjoy the free "Move For You" service. You can request a porter or transportation service once a month with no extra charge.
|Service Hour||Logistic Team||Customer Service|
|Mon to Sat||10:00 am - 5:00pm||9:00am - 9:00pm|
|Sunday||closed||10:00 am - 6:00pm|
「Move For You」Service Introduction
1. The service only applies for existing storage room customers of HongKong Storage.
2. The service is free of charge.
3. Customer can enjoy each "Moving" and "Transport" service one time per month, first-come first-served.
4. Service hours are from 10a.m. to 5p.m., except public holidays.
5. "Moving" service includes handling items in warehouse, and moving goods between the warehouse and the building of the ground or car park.
6. "Transport" service is only to and from our warehouse and customer's registration address.
「Move For You」service terms and conditions﹕
1. The cross-harbour service is not available.
2. During the service provided by Hongkong Storage, all parking, tunnel, bridge fees must be paid by the customer.
3. Customer may cancel the appointment of the service, only time can not be rescheduled or changed, or is considered to be canceled. If the customer cancels the booking, he/she can not use this service in the same month.
4. If the customer terminates the storage contract 30 days before, Hongkong Storage will impose a "Moving" service HK two hundred dollars or "Transport " service HK seven hundred and fifty dollars, was deducted from the deposit.
5. "Move For You" does not include packing and unpacking services, Hongkong Storage shall not be liable for any damage.
6. The weight limit of each single item is 40 pounds, and total delivery maximum weight is 300 pounds. If this limit is exceeded, Hongkong Storage reserves the right to cancel the service and cancel the customer to enjoy "Move For your" in the same month.
7. The size limit for each single item is 4 feet (L) x 4 feet (W) x 4 feet(H) , and the total maximum dimension size is 4 feet (L) x 4 feet (W) x 5 feet (H). If this limit is exceeded, Hongkong Storage reserves the right to cancel the service and cancel the customer to enjoy "Move For your" in the same month.
8. The service does not apply to deliver goods to non our warehouses.
9. Maximum one customer can go with the delivery truck.
10. Customers can not be late more than ten minutes, or as a cancellation of service.
11. If there are any stairs, Hongkong Storage reserves the right to levy stair fees, please call for details. If found,Hongkong Storage reserves the right to cancel the service and cancel the customer to enjoy "Move For You" in the same month.
12. Any food, beverages, flammable items, scented and sensitive items are prohibited to be stored in our warehouse.
13. Each section of porter service is limited to one hour.
14. Hongkong Storage employees are prohibited from receiving any tips.
15. Hongkong Storage reserves the right on making any adjustment, change or cancellation. In case of any disputes, Hongkong Storage’s decision will be final.
16. The terms and conditions of “Move For You” service is not applicable to other services, e.g. delivery to another operator, new customer move-in, storage relocation.
17. “Move For You” service is only applicable to customers with a contract of 3 months or above.