Hongkong Storage – Terms and Conditions of “Premium Move for You” Service
1. To enjoy “Premium Move for You” Service, customers are required to sign up storage contract of 12 months or above in full prepayment.
2. Customers can enjoy free 12 round trips transportation service and 12 times of porter service for each contract year on a first-come-first-served basis (not applicable within 7 days before contract termination).
3. Customers can enjoy a maximum of 3 round trips transportation service per month, and a total of 12 round trips per contract year.
4. Customers can enjoy a maximum of 3 times of porter service per month, and a total of 12 times per contract year.
5. Customers have the rights to cancel or reschedule the appointment of transportation or porter services with at least 3 working days prior notice. Otherwise, the aforesaid services will be deemed as provided.
6. If customers need porter or transportation services within 7 days before contract termination, a port service fee at HK$350 or transportation service at HK$1,200 will be charged respectively.
7. The weight of each item could not exceed 40 pounds and the total weight could not exceed 400 pounds for each transportation service.
8. The total volume of goods could not exceed 4 feet (L) x 4 feet (W) x 5 feet (D) for each transportation service.
9. Hongkong Storage is not liable for any loss or damage incurred during transportation and porter service.
10. Transportation or porter services will be cancelled if customers are late for more than 15 minutes.
11. Hongkong Storage branch must be the starting or ending point of the transportation service.
12. Only one destination is allowed for each round trip transportation service and the service must be completed within the same day.
13. Toll fees for tunnels and bridges are charged based on the actual expenses (according to the essential route).
14. Parking fee will be charged based on the actual billing, with a ceiling of 1 hour parking fee set by both car parks at the customers’ points and Hongkong Storage branches.
15. Transportation service includes pick up service for maximum 2 customers.
16. Porter service is limited to 3 hours per job, and will charge HK$500 for each extra hour.
17. If there is no elevator in the building, the company reserves the right to levy stair fee. Please contact Customer Service for details.
18. Transportation service hours are between 10am to 5pm, except Sundays and Public Holidays.
19. Hongkong Storage reserves the right to amend the content of the service without prior notice.
20. In the event of any dispute, the decision of Hongkong Storage shall be final.
Effective Date: 26th January 2016
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